Either way, the bike has to go. Founded in as a classifieds platform for the buying, selling, and trading of goods and services, OLX serves more than 40 countries. Purchased by global entertainment and technology investor Naspers Classifieds inOLX employs 1, workers worldwide.
With that global footprint comes complex considerations for taking into account cultural differences and providing multilingual support. Previously, OLX maintained a hodgepodge of in-house customer service solutions. For example, a custom third-party tool for the Latin America region was used to cover support for 14 countries. The processes of creating automated notifications and triggers for agents proved burdensome and so Toral set out to find a robust, unified solution that could be rolled out globally.
Toral felt confident the workflows they could set up in Zendesk Support would help customer service managers prioritize work for their teams. We want to offer the best possible support and have very satisfied users. With over 90 global sites to support, OLX rolled out 35 instances of Zendesk, customized for different regions and often segmented using the Multibrand feature.
Zendesk allows OLX to easily focus on the channel preferred by its customers instead of using a one-size-fits-all approach. Everybody has a mobile phone, but not everybody has an email address.
One channel that has risen to the top in many markets is live chat, and OLX has leveraged Zendesk to proactively initiate chats in service of overall ticket deflection. For example, OLX India has Zendesk Chat embedded in its Android app—so when customers navigate away from an ad posting page, the chat widget pops up to encourage the customer to complete the ad.
Another way that OLX was able to reduce the number of tickets submitted was by creating market-specific self-service articles in Zendesk Guide, which led to a 40 percent reduction in tickets globally. The company is constantly committed to try and test the efficacy of different approaches.
OLX has also experimented with autocomplete on forms, suggestions based on fields rather than text, and is currently adding a pop-up box with possible solutions to help users find the most relevant help center content for a particular site.
With so many sites operating around the globe, data analytics for OLX has proven to be both extremely challenging and absolutely critical. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. The overall goal is to share the information between countries and regions and to be able to compare metrics from a central source.
Then, with those contacts and those fields, we can create better reporting. As Toral sees it, creating better reporting and making life easier for agents will translate into happier customers—and Zendesk plays a crucial role in those efforts. Start your trial. More related stories. Read full story. Start your demo with Zendesk today Schedule a demo.During these challenging times, we guarantee we will work tirelessly to support you. We will continue to give you accurate and timely information throughout the crisis, and we will deliver on our mission — to help everyone in the world learn how to do anything — no matter what.
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Thank you to our community and to all of our readers who are working to aid others in this time of crisis, and to all of those who are making personal sacrifices for the good of their communities.
We will get through this together. Updated: March 16, References. Do you want to sell or buy brand new or used items? One way to do so is by posting an ad on the classified listing site OLX.
Start with Step 1 and find a great way to buy or sell desired products:. To sell used items on the classified listing site OLX, start by going to the official OLX website to select your country and city. Create an engaging title to help your ad attract more customers. The next field requires you to give a description of your product as well as its condition and features. Did this summary help you? Yes No. Log in Facebook Loading Google Loading Civic Loading No account yet?
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Save as favorite No, thanks.All Categories. Mobile Phones. TV - Video - Audio. Cars on Installments. Cars Accessories. Spare Parts. Other Vehicles. Property for Sale. Shops - Offices - Commercial Space.
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Property for Rent. Vacation Rentals - Guest Houses. Other Home Appliances. Kitchen Appliances. Business for Sale. Car Rental. Web Development.
Other Services. Event Services. Customer Service. Human Resources. Domestic Staff.Account Options Sign in. Top charts. New releases. Add to Wishlist. OLX is the perfect online marketplace to buy and sell locally! No need to visit the flea market to find the best deals on pre-owned items! OLX is the biggest and fastest growing app to buy and sell locally.
Over 30 million downloads and 3 million listings! You can browse and search for your desired products by product name, category or brands. With OLX India, you are guaranteed 24x7 customer service support!! Looking to sell your car or upgrade your mobile? Or just on the lookout for great deals? Then OLX is the app for you! With OLX you can sell anything with ease and in no time. You can also discover what others around you are selling in your neighborhood. To give you an idea, here are some of the awesome things you can do with the OLX App: - Sell your unwanted items quickly, straight from your phone.
With OLX you can sell your mobile in minutes and upgrade too by choosing your favorite brand from our wide selection and more, accessories - memory cards, earphones, chargers, power banks.
We also have a selection of heavy bikes and not so heavy bikes like Hondain addition to Vespa scooters and bicycles. Electronics Decluttering your home while making money more than what anyone can ask for. You can do anything from selling your unused electronics and appliances to buying furniture to revamp your place! You will find top brands in TVs, laptops, computers, games, refrigerators, water purifiers, washing machines, sofa sets, mattresses, bean bags, household appliances and much more.
Real Estate Look for an apartment, hotel room or guest house in your favorite neighborhood with our quick search.Account Options Sign in. Top charts. New releases. Latam Shopping. Add to Wishlist. OLX changed completely!
Enjoy the new app to buy and sell simpler and faster. Make the smart choice. Download now our new, lighter and better-than-ever app. In just 3 steps you can sell whatever you want! Choose the category, describe your product, write the price, upload the photos and you are ready to sell. With the new OLX app you will be in a safe community to buy and sell: o Validate your profile, so others know who they are buying from.
We join buyers with sellers and that's why we work in our chat, so you can always communicate there. Do not take your conversation outside our system, share photos, video and even your location. Find everything you need. Organize the ads as you like, so you will find everything faster and easier!
Try our new search engine is great. Now highlight your ads in an easier way and receive more contacts for each item you sell. Do not forget to try our new app, you still have not seen anything similar. OLX Make the smart choice! Reviews Review Policy. What's new: Bug fixes and performance improvement.OLX fraud recently happened
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